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FAQs |
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Frequently Asked Questions |
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General Enquiry |
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What is SmarThumb?
SmarThumb is a suite of security software which allows you to safeguard your most private information and
documents—minus the hassle! Its easy to use functions coupled with clever security encryptions prevents
snooping eyes from accessing or even seeing your important stuff! Carry it with you in a portable drive,
or download it straight to your PC—SmarThumb offers security and a full range of software to suit your every need.
Secure your data today with SmarThumb's range of security software.
Differences between the USB and Desktop versions of SmarThumb application
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USB device
(i.e. thumb drive, USB stick, memory stick, external HDD, etc.)
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Desktop version
(i.e. Desktop PC, notebook, netbook, etc.)
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• SmarThumb application is installed into the USB device itself. It is hence portable and
the application can be utilized from any Windows PC in the world. Just plug-and-play.
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• Operates directly from the PC. One major advantage is that this version has a
right-click function for added convenience.
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• Administrator right is not required to run the application.
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• Administrator right may be required to run the application.
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SmarThumb USB and Desktop Versions
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USB Version |
Desktop Version |
| my.invisible |
NO |
YES |
| my.wallet |
YES |
YES |
| my.mail |
YES |
NO |
| my.zip |
YES |
YES |
| my.backup |
YES |
NO |
| my.lock |
YES |
NO |
| my.favorites |
YES |
NO |
| my.encoder |
YES |
YES |
| my.shredder |
YES |
YES |
| my.eraser |
YES |
YES |
| my.album |
YES |
NO |
| SmarThumb Lite |
YES |
NO |
SmarThumb Desktop Version
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Administrator Right
required? |
Right Click Feature |
| my.invisible |
YES |
Available |
| my.wallet |
NO |
Not Applicable |
| my.zip |
YES |
Available |
| my.encoder |
YES |
Available |
| my.shredder |
YES |
Available |
| my.eraser |
NO |
Not Applicable |
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What kind of device can SmarThumb work with?
SmarThumb® suite of security software can be downloaded into USB storage devices such as USB Flash Drive, External USB Hard Drive, USB MP3 players, Flash Memory Card.
SmarThumb's desktop versions can be downloaded into any desktop PC or notebook.
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Why do I have problems downloading SmarThumb into my USB storage device?
If the checker results show "Fail", you would need to find another USB device that has a soft USB serial number. This is to protect the SmarThumb software from piracy. USB devices should have the USB serial number in order to run properly on Windows Operating System.You may download the software installation guide for further information. Click here to download.
For your information, SmarThumb does not work with Smart phone and PDA because these devices are not recognized as USB storage device under Windows Operating System. |
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How do I install
the SmarThumb application and activate the License Key?
We have a Software Installation Guide which gives you step-by-step instructions on how to download SmarThumb
application and how to activate the SmarThumb application with the License Key. Please click here to download. |
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How can I realign the SmarThumb icons on the Launchpad interface?
You can change the Desktop setting by “right-click” on the Windows Desktop. Then go to Properties->Settings->Advanced->DPI Setting: Normal size (96 DPI) |
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I lost my license key. How can I retrieve it back?
Please log in to the SmarThumb website. Go to “View Transaction History”. Click on the order number link by date purchase to view the license number. |
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What is the best action to take if the USB drive containing SmarThumb applications is infected by virus?
The immediate action to take is not to launch any SmarThumb program from the USB drive. Then use antivirus software to perform the cleaning process. In the event the cleaning process erases any SmarThumb program, you may still download the installer again from http://www.smarthumb.com/support/software.php |
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How can I uninstall a SmarThumb application loaded into an USB device?
Step 1. Open My Computer, double click on the USB drive and browse the drive folder.
Step 2. Delete "SmarThumbProgram" folder and "SmarThumbLaunchpad.exe".
Step 3. Done. |
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How can I resolve installation error after installing SmarThumb application onto a USB storage device?
If you encounter such an error, please reinstall SmarThumb application onto your USB drive. After completing the installation, reboot your computer. Plug in the USB drive into the USB port. Open SmarThumb Launchpad and run the application of your choice. |
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Which SmarThumb PC and notebook program versions do not require administrator right?
my.eraser and my.wallet |
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Does SmarThumb support Vista?
Yes. SmarThumb is compatible with Windows 2000, Windows XP and Vista. |
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I bought my.encoder USB version and successfully installed it into my USB Drive. Then, when I tried installing it into my PC/notebook using the same license key, I was unable to do so. Why is this so?
This is because 1 license key can only be used to activate one version of the program; once the license key is used to activate the USB version of the program (e.g. my.encoder), it can no longer be used to activate the PC/notebook version, and vice versa. |
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Can I get similar type of software free from other websites?
Yes you can. These are usually written by university students and are not rigorously tested. Such software is likely to damage your files. Moreover, there is no technical support available for free software.
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How can I purchase SmarThumb application?
You can purchase it from our SmarThumb website. www.smarthumb.com or any retailers which carry our product. |
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When and how will the software be delivered to me?
SmarThumb software can be downloaded from our website. We do not sell hardware. We would not be delivering anything to you as the software is downloaded directly from our website to your USB storage device. |
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